The Four Boxes of Trust
Welcome back!
Many years ago I read - someplace - the idea that in business, you are always working with people in one of these four boxes:
- People who know you and who know your product
- People who know you but don’t know your product
- People who know your product but don’t know you
- People who don’t know you or your product.
The more time you spend in Box 4, the more you can be certain your business will die - probably soon.
The more time you spend in Box 1, the greater chance you have of creating a wildly profitable business.
These boxes are just another way of assessing trust in your business relationships. Obviously, the more time you spend in high-trust relationships, the better your results. And the more time you spend in zero-trust relationships, the worse your results.
So a big key is to move people out of Box 4 as quickly as you can. How? Give them something valuable. Give them information or training that they can turn into a profit, that makes them much more effective. Reveal techniques that work. The right people will be hyper-sensitive to the right offer from you.
It’s easy to do this from a blog, where most of your visitors will come from Box 4 - the box of death. If you immediately start helping them - with every post you write - you have a chance to move them up a box or two in a hurry.
And also, make sure they can’t misplace you. When they come, make them an offer they cannot refuse … offer them a hot, hot report with follow-up training, which allows you to stay in contact with them at least once a week. That way you can track them as you increase your trust level with them.
Be ready to answer their questions. And be quick to answer their questions and respond to their comments. Never slam a big red “BUY” button in front of their face, but on occasion, weave product references into your communication.
As they return to your community and become more involved, communicate with them more closely in a totally natural way. Email them. Get their phone number and call to talk with them about what they really want to see from your blog. What do they most want from their relationship with you? Ask them.
Go for deeper, deeper, deeper trust.
Never push them in any product direction. They know you are in business, but they feel 100% in control of that buying process with you. You and your customers & prospects will be operating in a high-trust environment, and nothing could serve you better long-term.
Richard Dennis
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